Refund Policy
1. Eligibility for Refunds
Refunds will be considered for the following reasons:
- Defective or Damaged Products: If the product you receive is defective or damaged upon arrival, you may be eligible for a refund or replacement.
- Incorrect Orders: If we ship you an incorrect product due to our error, we will provide a full refund.
- Unfulfilled Orders: If we are unable to fulfill your order due to unforeseen circumstances, we will offer a full refund.
- Damaged During Shipping: If the product is damaged during shipping, as evidenced by photos or video taken upon receipt, you may be eligible for a refund or replacement.
2. Refund Process
To request a refund, please contact our customer support team within 14 days of receiving the product. You will need to provide your order number, proof of purchase, and a detailed explanation of the reason for the refund. If the product was damaged during shipping, please provide photos or video evidence of the damage.
3. Refund Methods
Refunds will be issued in the same method as the original payment. If you paid by credit card, the refund will be processed to the card used for the purchase.
4. Return Shipping
You are responsible for the cost of return shipping unless the product is defective, damaged, or damaged during shipping.
5. Exceptions
The following items are generally not eligible for refund:
- Cancelled Orders: Orders cancelled during the processing stage may be subject to a materials fee, which will be deducted from the total refunded amount.
- Customized Products: Products that have been customized to your specifications are generally not eligible for refund.
6. Contact Information
For refund inquiries, please contact our customer support team at Support@theresinden.co.uk
Additional Notes:
- If the product is damaged during shipping, please notify us within 14 days of receiving the product and provide photos or video evidence of the damage.
- We may offer a replacement instead of a refund for defective products, at our discretion.
We hope this refund policy is helpful! If you have any further questions, please don't hesitate to contact us.
