1. Eligibility for Refunds

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Refunds will be considered for the following reasons:

Defective or Damaged Products: If the product you receive is defective or damaged upon arrival, you may be eligible for a refund or replacement.
Incorrect Orders: If we ship you an incorrect product due to our error, we will provide a full refund.
Unfulfilled Orders: If we are unable to fulfill your order due to unforeseen circumstances, we will offer a full refund.
Damaged During Shipping: If the product is damaged during shipping, as evidenced by photos or video taken upon receipt, you may be eligible for a refund or replacement.

2. Refund Process

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To request a refund, please contact our customer support team within 14 days of receiving the product. You will need to provide your order number, proof of purchase, and a detailed explanation of the reason for the refund. If the product was damaged during shipping, please provide photos or video evidence of the damage.

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3. Refund Methods

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Refunds will be issued in the same method as the original payment. If you paid by credit card, the refund will be processed to the card used for the purchase.

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4. Return Shipping

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You are responsible for the cost of return shipping unless the product is defective, damaged, or damaged during shipping.

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5. Exceptions

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The following items are generally not eligible for refund:

Cancelled Orders: Orders cancelled during the processing stage may be subject to a materials fee, which will be deducted from the total refunded amount.
Customized Products: Products that have been customized to your specifications are generally not eligible for refund.

6. Contact Information

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For refund inquiries, please contact our customer support team at Support@theresinden.co.uk

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Additional Notes:

If the product is damaged during shipping, please notify us within 14 days of receiving the product and provide photos or video evidence of the damage.
We may offer a replacement instead of a refund for defective products, at our discretion.

We hope this refund policy is helpful! If you have any further questions, please don't hesitate to contact us.